January 2013 at Jordans Fireworks

We are back from our annual New Year break. We have had very good reports from customers about our fireworks, particularly many of the ones we have specificaly designed to our specifications. Also we have had very few fireworks that did not fire all the way through this year, in fact we think that 2012 has been our best year for firework performance.

Whilst the firework trade will generaly not talk about non-firing fireworks, particularly when trying to sell you a firework it is most important that you get the most reliable fireworks you can. Obviously a supplier cannot test all of their fireworks before selling them and fireworks are hand made, so there is always an issue with qulaity control. With new suppliers of fireworks we will test quantities of their products prior to selling them as it were on the open market. That way we get to find out if there are reliabilty problems. Products that have a higher then accepted failure rate do not get in to our range.

Many of the products that feature in our range may also have underwent a year of small qantities being supplied to regular customers to ensure their reliability prior to becoming a product that we would sell in large quantities with confidence. Our customers who help us with this testing appreciate being able to try something new and see a new effect (usualy at a special price) and their feedback is most helpful. Thay also know that if the product failed to work then they will be refunded in full.

Jordans Fireworks are well known for their after sales service and should any of our fireworks fail to work we do credit customers. A photo of the product (if we do not get the faulty item back) helps us to identify where the problem lay and that information is pased on to the quality control department of the manufacturer.

Here are a  few recent customers comments;-

I look forward to using your fireworks again and it's a pleasure dealing with a company which appears to have a genuine interest in meeting and responding to its customers' needs. DP

thankyou, all received safe and sound, thanks for following up. great  service as always! SR

Your service from start to finish was exemplary. I didn't think people looked after their clients this way any more. You and your fireworks are truly excellent. SB